Privacy Policy

1. Introduction

Welcome to Acumen Logs. Your privacy is of utmost importance to us. This Privacy Policy ("Policy") outlines how we collect, use, and protect your personal data when you use our website located at app.acumenlogs.com ("Website") and the services offered therein ("Services"). By accessing or using our Website and Services, you agree to comply with and be bound by this Policy.

2. Who We Are

For the purposes of this Privacy Policy, the data controller responsible for your personal data is Acumen Logs, a company operating from Europe and the USA. When we mention "Acumen Logs," "we," "us," or "our" in this Privacy Policy, we are referring to this entity.

3. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this Privacy Policy. If you have any questions or concerns, please contact our DPO at support@acumenlogs.com.

4. Principles of Data Processing

We adhere to the following principles when processing your personal data:
• Fairness and Lawfulness: We process your data only after obtaining your explicit consent and for specific, lawful purposes.
• Transparency: We are committed to processing your data in a transparent manner, ensuring you are fully aware of how your data is used.
• Purpose Limitation: Your data is processed only for the purposes outlined at the time of collection and not used in a manner incompatible with those purposes.
• Data Minimization: We collect only the data that is necessary for the purposes for which it is processed.

5. Types of Data Collected

We may collect various types of personal data from you, including but not limited to:
• Contact Information: Such as your name, email address, and phone number.
• Technical Data: Such as IP addresses, browser type, and other technical identifiers.

6. How We Collect Data

We collect data through various methods, including:
• Direct interactions: When you fill out forms on our Website or correspond with us directly.
• Automated technologies: Through the use of cookies and similar tracking technologies.

7. How We Use Your Data

We use your personal data for various purposes, including:
• To provide and improve our Services.
• To communicate with you about updates, promotions, or customer service inquiries.
• To comply with legal obligations and enforce our Terms and Conditions.

8. Legal Basis for Processing

In compliance with the General Data Protection Regulation (GDPR), we process your data based on one or more of the following legal grounds:
• Consent: Where you have explicitly given us permission to process your data.
• Contractual Obligations: Where processing is necessary to fulfill our contractual obligations to you.
• Legal Obligations: Where processing is required by law.

9. Data Sharing and Third Parties

We may share your personal data with third parties under the following conditions:
• Service Providers: We may share data with third-party service providers who assist us in operating our Services.
• Legal Requirements: We may disclose your data if required by law or in response to legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the succeeding entity.

10. International Data Transfers

As we operate in both Europe and the USA, your data may be transferred and processed in countries outside of your jurisdiction. We take appropriate measures to ensure that your data is treated securely in accordance with this Privacy Policy.

11. Data Security Measures

We employ various security measures to protect your personal data, including encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

13. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under the age of 18, we will take steps to remove that information.

14. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, including:
• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data under certain conditions.

15. Your Rights Under CCPA

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), including:
• The right to know: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
• The right to opt-out: You have the right to opt-out of the sale of your personal data to third parties.
• The right to non-discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

16. Cookies Policy

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and for marketing purposes. For more information on the types of cookies we use and how you can control them, please refer to our separate Cookies Policy.

17. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Acumen Logs. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

18. Automated Decision-Making

We do not use your personal data for automated decision-making, including profiling, unless we have obtained your explicit consent or are otherwise permitted by law.

19. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

20. How to Exercise Your Rights

To exercise any of your rights under GDPR or CCPA, please contact our Data Protection Officer at support@acumenlogs.com. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

21. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the appropriate authorities as required by law, without undue delay.

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