Terms and Conditions

1. Introduction

Welcome to Acumen Logs, a leading platform for Real User Monitoring (RUM), Synthetic Website Monitoring, and Uptime Checks. These Terms and Conditions ("Terms") govern your use of our website located at app.acumenlogs.com ("Website") and the services offered therein ("Services"). By accessing or using our Website and Services, you agree to comply with and be bound by these Terms.

2. Definitions

• "User" refers to anyone who accesses or uses our Website or Services.

• "Account" refers to the personalized access created by Users to utilize our Services.

• "Content" refers to any text, graphics, images, or other material found on our Website.

• "We," "Us," and "Our" refer to Acumen Logs, the company that owns and operates the Website and Services.

3. Acceptance of Terms

By accessing our Website and/or using our Services, you signify your acceptance of these Terms. If you do not agree to these Terms, you must discontinue using our Website and Services immediately. We reserve the right to change, modify, or revise these Terms at any time. Any changes will be effective immediately upon posting, and your continued use of our Services signifies your acceptance of the revised Terms.

4. Eligibility and Registration

To use our Services, you must be at least 18 years old and capable of entering into legally binding contracts. You may be required to create an Account by providing accurate, current, and complete information as prompted by the registration form. You are responsible for maintaining the confidentiality of your Account credentials and are fully responsible for all activities that occur under your Account.

5. Service Overview

Acumen Logs provides a range of services related to website monitoring, including but not limited to Real User Monitoring (RUM), Synthetic Website Monitoring, and Uptime Checks. These Services are designed to help you optimize your website's performance and user experience.

6. User Conduct and Responsibilities

As a User of our Services, you agree to:
• Comply with all applicable laws and regulations.
• Not engage in any activity that is harmful, fraudulent, deceptive, threatening, or harassing.
• Not interfere with or disrupt the Services or servers or networks connected to the Services.
• Not to use the Services for any illegal or unauthorized purpose.

7. Account Security

You are responsible for safeguarding your Account credentials and for any activities or actions under your Account. Acumen Logs cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

8. Payment and Billing

To access certain features of our Services, you may be required to make a payment. All payments are to be made upfront and are non-refundable, as per our no-refund policy. We reserve the right to change our fees at any time, and any such changes will be communicated in advance.

9. Refund Policy

Acumen Logs operates on a no-refund policy for its Services. Once payment is made for a subscription or any other service, no refunds will be issued. Please ensure you read and understand the scope of the Services before making a payment.

10. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. Acumen Logs will not be liable to you or any third party for any such modification, suspension, or discontinuation.

11. User Content

You may be able to upload or generate content while using our Services ("User Content"). You retain all rights to your User Content, but you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce your User Content for the purpose of providing the Services.

12. Intellectual Property Rights

All intellectual property rights in and to our Website and Services, including but not limited to text, graphics, logos, and software, are the property of Acumen Logs or its licensors. You may not use, reproduce, or distribute any such material without the prior written consent of Acumen Logs.

13. Third-Party Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Acumen Logs. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

14. Service Availability

While we strive to maintain a high level of service availability, we do not guarantee that our Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors in the Services.

15. Support and Maintenance

Acumen Logs offers customer support services as described on our Website. While we aim to provide timely and accurate support, all support services are provided "as is" and without any guarantee of resolution.

16. Termination and Suspension

We reserve the right to terminate or suspend your Account and access to our Services for conduct that we determine, in our sole discretion, violates these Terms or is harmful to other Users, us, third parties, or for any other reason. Upon termination, your right to use the Services will cease immediately.

17. Disclaimers

The Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Acumen Logs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use or inability to use the Services.

19. Indemnification

You agree to indemnify, defend, and hold harmless Acumen Logs, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, damages, liabilities, costs, and expenses, including legal fees, arising out of or in connection with your use of the Services or your breach of these Terms.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Acumen Logs is established, without regard to its conflict of law principles. Any legal action or proceeding related to your access to, or use of, the Services or these Terms shall be instituted only in the federal or state courts located in said jurisdiction.

21. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be settled by arbitration administered by a recognized arbitration institution, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms, which will otherwise remain in full force and effect.

23. Entire Agreement

These Terms, along with any additional terms or policies referenced herein, represent the entire agreement between you and Acumen Logs concerning the use of our Services and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and Acumen Logs.

24. Amendments

We reserve the right to amend or modify these Terms at any time, and it is your responsibility to review these Terms for any changes. Your continued use of the Services following the posting of any changes to the Terms constitutes acceptance of those changes.

25. Contact Information

For any questions about these Terms, the Services, or Acumen Logs, please contact us at support@acumenlogs.com.

Acumen Logs

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